It may seem like an obvious thing to do, but many organizations begin rolling out big changes with no clear definition of what they’re changing or who needs to know about it.
- Write it Down: Capture the definition of your change in writing.
- List What’s In as Well as What’s Out: Project Managers call this a “scope statement”.
- List Who’s Impacted and Who’s Not: This might mean creating a list of individuals who need to adapt, but it’s usually easier to start with a list of impacted roles and work locations.
- Start Early: Build the definition well before you engage the masses in executing the change.
- Verify Sponsorship: Have executives, managers, business process owners and others review the definition and agree that it’s accurate.
Most changes turn out better if everyone agrees to a clear, written definition up front.
Question for Chatter:
- What can go wrong if a change is undefined or poorly defined?
PS: This is the first in a series of 100 Tips for Change Agents that we’ll share over the next few months. For more on how to contribute to this list, see yesterday’s article.
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