Resistance Is A Call To Action

May 01, 2012 No Comments

Change Agent Tip #29 Resistance is a very real force that works against your chances of successful change. Change Agents must not only recognize it – but actively address it or they may risk lukewarm adoption, or – in the worst case – total rejection of the change. In the first two posts of this […]

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Unwrapping Resistance to Change

Apr 20, 2012 No Comments

Change Agent Tip #28 Open expressions of resistance can make a Change Agent’s work nearly impossible. But before diving right into confronting resistance, I recommend Change Agents take a closer look at the potential motivations behind it. In my last post, I discussed how the changing price of raw cocoa on the world market may […]

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What I Learned From the Bunny

Apr 12, 2012 No Comments

Change Agent Tip #27: Look Under the Wrapper The Easter holiday season has just wrapped up. Last week was one of the peak periods of the year for chocolate sales. Store aisles and end caps were stacked high with bunnies, bars, baskets and all sizes and shapes of chocolate delights. Anyone who stuffed an Easter […]

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Change Can Mean Loss

Apr 04, 2012 4 Comments

Change Agent Tip #26 A wise man once told me that one reason people struggle with change is that it often means we’re going to lose something. It’s Personal: Consider the last time you were impacted by a significant change at work (or in life). You may have been asked to give up something in […]

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Listen First.

Mar 15, 2012 No Comments

 Change Agent Tip #25 One of my favorite parts of helping people deal with change is the chance I get to work with some incredibly talented leaders at all levels of my client organizations. One such leader had a great way of boiling complex behavioral expectations down to simple phrases that I like to call […]

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Culture Change Tip #24: Culture Change Is Hard Work!

Mar 10, 2012 No Comments

Changing your organization’s culture is a lot like recovering from an injury. Neither situation tends to get better on its own. It takes accurate diagnosis, the right prescription for recovery and diligent follow-through by both the healer and the patient. Meet My Doc: Doctor Patrick Osgood is a fantastic Orthopedic Surgeon with North Tahoe Orthopedics […]

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Culture Change Tip #23: Answer These 8 Questions

Mar 06, 2012 No Comments

Before you pull the trigger on your big culture change – consider answering a few simple questions… So far in this series, I’ve suggested a few ways that Change Agents can start the process of moving their culture in a specific positive direction. I started by recommending that they choose very carefully what elements of […]

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Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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Change Agent Tip #17: A Recipe for Readiness

Nov 20, 2011 1 Comment

It’s Thanksgiving week and like many Americans, we’ll be cooking up a huge feast with turkey and all the fixings at our house.  As I think about that once-per-year process of browning the perfect bird, I’m reminded of how much better the results turn out when I follow a recipe …and how some of my […]

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Change Agent Tip #16: Step In and Step Up!

Nov 06, 2011 1 Comment

Most winning teams owe at least some of their success to one or more members making an unexpected positive contribution. This was certainly the case with the 2011 St Louis Cardinals who reached the pinnacle of baseball’s 30-team mountain last week with a seventh-game victory over the snake-bitten Texas Rangers. Not only had the Redbirds […]

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Change Agent Tip #14: Throw ‘Em a Bone!

Oct 19, 2011 No Comments

Many teams struggle to maintain positive morale through the long slog of a project. Today’s tip is simple to understand but surprisingly difficult for many Change Agents and Sponsors to follow through on. I call it: “Throw ‘Em a Bone”. The idea is to make sincere team appreciation an active, planned part of your project. […]

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Change Agent Tip #13: Know When to Say When

Oct 08, 2011 4 Comments

I watched New Jersey Governor Chris Christie’s big press conference the other day. For those who missed it, the popular politician announced that in spite of heavy pressure to run, he would not be a candidate for President of the United States in 2012. The Bottom Line: He summed up his decision by saying: “Now […]

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Steve Jobs: The Ultimate Change Agent

Oct 05, 2011 No Comments

This world lost the ultimate Change Agent yesterday when Steve Jobs passed away. I’m completely enamored with Apple products but I’m even more of a fan of the man who dreamed many of them up. In honor of his genius, here are 20 of my my favorite quotes from a true master in the Art […]

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Change Agent Tip #12: Don’t Let Buzzwords Get Lost in Translation

Oct 05, 2011 1 Comment

Every domain of expertise has it’s buzzwords. I have heard buzzword horror stories from Change Agents working in fields as wide-ranging as medicine, agriculture and technology.  They each described communication problems that arose from people assuming others understood what what was being said when they used what seemed like common terms. Here are a few […]

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Understanding What Makes People Tick

Sep 28, 2011 3 Comments

This is Wendy Appel. She’s one of the world’s foremost experts on a tool called the Enneagram which sheds light on people’s underlying core beliefs and motivations. Even more importantly, it can help people use this understanding to be more effective in nearly any setting that requires humans to interact. So What’s an Enneagram? The […]

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Change Agent Tip#11: Access Equals Impact

Sep 26, 2011 1 Comment

In this final post of a 4-part series, I’ll wrap up a recipe for change success based on the notion that Change Agents should treat their work like a project. The first three posts suggested you apply classic project management discipline to: … clearly define and manage change activities, … execute change adoption plans based […]

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Change Agent Tip #10: Change Agents Need Resources

Sep 15, 2011 2 Comments

In an earlier post, I advised Change Agents to treat their change like a project in order to give it the structure and discipline needed for successful execution.  I also described a set of four “must haves” for Change Agents to deliver these projects. The list of key ingredients in my recipe for change project […]

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