Left-Right-Left

Sep 23, 2012 No Comments

I wonder if the cattle-driving skills I learned as a child growing up on a farm in Minnesota influenced my interest in group facilitation. Long before the catchphrase “herding cats” became popular, I had come to enjoy pulling and pushing strong-willed people through challenging processes. Based on that experience, I firmly believe that the art […]

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The Art of Facilitation

Sep 12, 2012 No Comments

As a Change Agent, one of my most common roles is that of “Facilitator”.  One moment I will be asked to guide an executive team as they make tough decisions. The next, I’ll help resolve a personality dispute that’s blocking team success. As a neutral Facilitator, I’m often called to help an individual or a […]

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Making Sense of Silence

Aug 25, 2012 No Comments

In my last post, I described what often happens when Change Agents and Sponsors of Change fail to communicate with their stakeholders. I suggested that people could interpret a lack of communication in one of several negative ways. They might think you’re telling them: 1. “This change is simply not a priority.” – After all, […]

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What You’re Communicating By Not Communicating

Aug 07, 2012 2 Comments

Change Agent Tip #40: Don’t Wait. Communicate. It’s hard to over-emphasize the value of communicating with stakeholders when you’re implementing change.  “Failure to Communicate” is consistently listed as one of the top causes of lackluster change results even though common logic, past experience and routine risk management would tell us to err on the side […]

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Be Yourself!

Jul 15, 2012 1 Comment

theBigRocks Pictures of the Week! Photography is a side hobby of mine. While my hobby might not apply to helping teams through change in a text book sense, sometimes I notice little things when looking through the lens and it just clicks for me… I snapped the following pics during the Fourth of July Parade […]

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We’re Only Human

Jul 11, 2012 No Comments

Tip #36: Consider How Your Change May Impact Existing Relationships Today’s post is a picture that tells a story of two ways one can view the impact of change on existing relationships. For clarity, it can help to think of your change as bringing about the end of something and the beginning of something new. […]

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Follow the Herd!

Jul 04, 2012 1 Comment

I’m a huge fan of Freakonomics. In their books, blogs, films and podcasts, co-authors Stephen Dubner and Steven Levitt regularly explore what they call “the hidden side of everything”. They research cool topics like aligning incentives to motivate behavior, proving or disproving causality and digging into data related to all matters of systems theory as […]

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Change Agent Tip #34: Fall in Line

Jun 28, 2012 1 Comment

There’s a time to fall in love and a time to fall in line. Sorry to put it so bluntly, but while some changes are perceived as being a good deal for everyone involved, sometimes change is needed for less-then-positive reasons. In the world of implementing change, the chances are good that you’ll see both […]

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Resistance Is A Call To Action

May 01, 2012 No Comments

Change Agent Tip #29 Resistance is a very real force that works against your chances of successful change. Change Agents must not only recognize it – but actively address it or they may risk lukewarm adoption, or – in the worst case – total rejection of the change. In the first two posts of this […]

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What I Learned From the Bunny

Apr 12, 2012 No Comments

Change Agent Tip #27: Look Under the Wrapper The Easter holiday season has just wrapped up. Last week was one of the peak periods of the year for chocolate sales. Store aisles and end caps were stacked high with bunnies, bars, baskets and all sizes and shapes of chocolate delights. Anyone who stuffed an Easter […]

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Change Can Mean Loss

Apr 04, 2012 4 Comments

Change Agent Tip #26 A wise man once told me that one reason people struggle with change is that it often means we’re going to lose something. It’s Personal: Consider the last time you were impacted by a significant change at work (or in life). You may have been asked to give up something in […]

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Listen First.

Mar 15, 2012 No Comments

 Change Agent Tip #25 One of my favorite parts of helping people deal with change is the chance I get to work with some incredibly talented leaders at all levels of my client organizations. One such leader had a great way of boiling complex behavioral expectations down to simple phrases that I like to call […]

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Culture Change Tip #24: Culture Change Is Hard Work!

Mar 10, 2012 No Comments

Changing your organization’s culture is a lot like recovering from an injury. Neither situation tends to get better on its own. It takes accurate diagnosis, the right prescription for recovery and diligent follow-through by both the healer and the patient. Meet My Doc: Doctor Patrick Osgood is a fantastic Orthopedic Surgeon with North Tahoe Orthopedics […]

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Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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Change Agent Tip #20: Accentuate the Positive!

Jan 15, 2012 No Comments

Most of us have heard the old adage “Change is Good“. As regular readers of this blog know, I don’t completely agree with that cliche.  After guiding changes for dozens of clients and tens of thousands of stakeholders, my version of the cliche reads more like this: “Good change is good and bad change is […]

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Change Agent Tip #17: A Recipe for Readiness

Nov 20, 2011 1 Comment

It’s Thanksgiving week and like many Americans, we’ll be cooking up a huge feast with turkey and all the fixings at our house.  As I think about that once-per-year process of browning the perfect bird, I’m reminded of how much better the results turn out when I follow a recipe …and how some of my […]

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Change Agent Tip #13: Know When to Say When

Oct 08, 2011 4 Comments

I watched New Jersey Governor Chris Christie’s big press conference the other day. For those who missed it, the popular politician announced that in spite of heavy pressure to run, he would not be a candidate for President of the United States in 2012. The Bottom Line: He summed up his decision by saying: “Now […]

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