Change Agent Tip#11: Access Equals Impact

Sep 26, 2011 1 Comment by

In this final post of a 4-part series, I’ll wrap up a recipe for change success based on the notion that Change Agents should treat their work like a project. The first three posts suggested you apply classic project management discipline to: … clearly define and manage change activities, … execute change adoption plans based […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Change Agent Tip #10: Change Agents Need Resources

Sep 15, 2011 2 Comments by

In an earlier post, I advised Change Agents to treat their change like a project in order to give it the structure and discipline needed for successful execution.  I also described a set of four “must haves” for Change Agents to deliver these projects. The list of key ingredients in my recipe for change project […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Change Agent Tip #9: Leaders Need to Step Up

Sep 04, 2011 5 Comments

People often ask me the difference between “Change Management” and “Change Leadership”. In my last post, I answered the question with the old axiom: “You manage things and you lead people…”. I also listed some of the critical things (such as work activities, budgets and schedule dependencies) that Change Agents need to manage. Today I’ll […]

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Change Agent Tip #8: Know What to Manage

Aug 27, 2011 1 Comment

When it comes to driving significant change in an organization, the old paradigm “…you manage things and you lead people…” is fairly accurate and surprisingly useful. Today’s tip covers how to recognize which elements of a Change Agent’s work are best addressed by management techniques. My next post will address the elements that require Change […]

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Prepare for Politics and Trolls!

Aug 22, 2011 3 Comments

Most large-scale changes will at some point confront political resistance within some or all of the business units that make up the larger organization. The late, great American politician and House Speaker Tip O’Neill used to say: “All politics is local.” Hence, today’s post will offer advice on how to identify which of the five […]

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Why People Resist Change

Aug 08, 2011 4 Comments

In my last post, I described a process Change Agents can use to gather preliminary data about the types of resistance they may expect to their change. As you follow through on the surveys, interviews and site visits as I described, you will start to amass a wealth of raw data. This data will contain […]

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Rooting Out Resistance to Change

Jul 31, 2011 3 Comments

Every change is subject to some level of resistance and stakeholders will express it in any number of ways. Instead of simply tolerating resistance or cowering in the face of it – Change Agents should seek out the loudest detractors and leverage the momentum they can provide. The first steps to converting negative resistance into […]

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Change Agent Tip #5: Celebrate Along the Way!

Jul 12, 2011 3 Comments

Some teams work for months or years to implement a change, then limp across the finish line burned out and ready to shut down. Others reminisce fondly about having been part of a great team that accomplished something significant. What sets the two apart? I would argue the one of the most critical factors in […]

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Change Agent Tip #4: Be Careful Driving the Bus

Jun 20, 2011 4 Comments

Sponsors and Change Agents often use a common metaphor when they encourage the targets of their change to “get on the bus before it leaves“. When it comes to helping people deal with change, the only outcomes worse than seeing stakeholders miss that bus could be seeing them get on the wrong bus or even […]

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Change Agent Tip #3: Engage Your Boss – and Their Boss

Jun 12, 2011 4 Comments

Most significant change initiatives show up on the radar of your organization’s leadership team at some point. The most effective changes are given executive sponsorship attention early in the planning stages. The classic disasters are noticed only when things go wrong. The best Change Agents aggressively verify Sponsorship all the way up the org chart. […]

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Change Agent Tip #1 – Define Your Change

Jun 06, 2011 No Comments

It may seem like an obvious thing to do, but many organizations begin rolling out big changes with no clear definition of what they’re changing or who needs to know about it. Here are a few pointers on how to effectively define your change: Write it Down: Capture the definition of your change in writing. […]

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The Great Soda vs Pop Debate

May 25, 2011 7 Comments

It was sweltering Saturday in my Florida backyard, so I took a break from my lawn work and grabbed an ice cold pop to quench my thirst. Say What? Did I just call my soft drink a “Pop”? Yes.  And here’s why: A while back, a cool graphic circulated around the internet showing the various […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Give it a Rest!

Jan 03, 2011 1 Comment

Coming back to work after the long holiday break this morning was rough.  My vacation had been just long enough to fully unwind from what had been several months of non-stop work – but now I was ready to jump back into a challenging project.  So I set my alarm to wake up a bit […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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