Change Agent Tip #2: Communicate Using Multiple Channels

Jun 08, 2011 No Comments

Change Agents seeking to plant key messages about their change in the minds of stakeholders must compete with a growing cacophony of information being fed to their target audience. A great way to be heard is to deliver consistent, clear messages using many different channels.Here’s a short list of stakeholder channels I’ve seen or used […]

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He Said – She Said – They Said – We Said

Jun 04, 2011 1 Comment

One of the more famous movie lines from the 1960’s comes from the Paul Newman classic “Cool Hand Luke”.  A road prison guard (played by the late, great character actor Strother Martin) addressed what he had just discovered to be the reason why a prisoner named Luke (played by Newman) keeps trying to escape: “What […]

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The Great Soda vs Pop Debate

May 25, 2011 7 Comments

It was sweltering Saturday in my Florida backyard, so I took a break from my lawn work and grabbed an ice cold pop to quench my thirst. Say What? Did I just call my soft drink a “Pop”? Yes.  And here’s why: A while back, a cool graphic circulated around the internet showing the various […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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Thank You South Dakota!

Dec 27, 2010 No Comments

Just a note of thanks to a pair of readers from Sioux Falls and Pukwana, South Dakota in the USA for stopping by theBigRocks.com this past week! Why It’s a Big Deal: That’s significant because with these two visits from the Mount Rushmore State, theBigRocks.com has now welcomed guests from all 50 US states plus […]

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Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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Just the FAQs

Nov 19, 2010 3 Comments

There’s a classic line from the old television police drama Dragnet where Detective Sergeant Joe Friday (as played by Producer/Actor Jack Webb) tries to keep an eyewitness focused during the process of questioning.  He exhorts her to provide: “Just the facts Ma’am…” instead of rambling on or locking up in response to his questions. Joe […]

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Tech Time-Wasters

Nov 06, 2010 No Comments

Many Brits cheered new British Prime Minister David Cameron’s recent ban on cell phone use during cabinet meetings.  Cameron, who is an avid technophile himself, (his favorite cell phone game is reportedly Angry Birds) reasoned that the entire group would be more focused and would conduct the people’s business more quickly by paying full attention.  […]

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Abraham Unrivaled

Aug 03, 2010 2 Comments

Abraham Lincoln placed preservation of the Union ahead of his own political ambition by appointing some of his most vigorous rivals to his cabinet. By engaging these rivals, he crafted better decisions and built support for positions that may have otherwise strengthened his opposition.

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