Smart Change Agent Tricks

Apr 26, 2011 No Comments

What can Change Agents do to have the maximum positive impact in their role? In my last post I introduced the idea that it can help to first realize that everyone on the team can positively influence successful change. In other words – everyone on the team is a Change Agent. There are also several […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Give it a Rest!

Jan 03, 2011 1 Comment

Coming back to work after the long holiday break this morning was rough.  My vacation had been just long enough to fully unwind from what had been several months of non-stop work – but now I was ready to jump back into a challenging project.  So I set my alarm to wake up a bit […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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Rules, Rules, Rules

Dec 28, 2010 15 Comments

Anyone who’s participated on a project in a team setting has probably heard the term “ground rules” tossed around.  Sometime the term applies to a useful set of axioms that cooperative team members follow to guide their civil and productive interaction.  Sometimes it refers to a nice poster on the wall of all company conference […]

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Thank You South Dakota!

Dec 27, 2010 No Comments

Just a note of thanks to a pair of readers from Sioux Falls and Pukwana, South Dakota in the USA for stopping by theBigRocks.com this past week! Why It’s a Big Deal: That’s significant because with these two visits from the Mount Rushmore State, theBigRocks.com has now welcomed guests from all 50 US states plus […]

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Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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Shoot or Dish the Rock?

Dec 05, 2010 1 Comment

Shoot or Dish the Rock? That’s the question facing every basketball player each time they touch the ball. I love to watch basketball – especially at the college level where the athletes are talented enough to dazzle us yet still inexperienced enough to make crushing mistakes on a national television stage. And what’s the most […]

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Guidelines for Writing FAQs

Nov 20, 2010 2 Comments

Frequently Asked Questions  or “FAQ’s” can be a staple of communication during change. In yesterday’s post, I introduced a list of six common questions you can expect people to ask about almost any type of change.  I also shared several questions you can ask your team and your stakeholders to generate solid material for even […]

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