Making Sense of Silence

Aug 25, 2012 No Comments by

In my last post, I described what often happens when Change Agents and Sponsors of Change fail to communicate with their stakeholders. I suggested that people could interpret a lack of communication in one of several negative ways. They might think you’re telling them: 1. “This change is simply not a priority.” – After all, […]

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Slip The Surly Bonds! (Tip #39)

Jul 24, 2012 No Comments by

Today is the birthday of Amelia Earhart – the great American aviation pioneer. In 1928, she became the first woman to accomplish a transcontinental flight. Today, thousands of women around the world fly planes routinely. Yesterday, America and the world lost a great space pioneer: Sally Ride. She became the first American woman in space […]

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MASTER Communications

Jul 20, 2012 No Comments

Change Agents are often asked to draft and deliver specific messages as a part of stakeholder communication. Whether a given communication event will take place by sending an email, posting website content, releasing a video or conducting a meeting, it’s easy for the details to fall through the cracks without proper planning and diligence.  Hence […]

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Be Yourself!

Jul 15, 2012 1 Comment

theBigRocks Pictures of the Week! Photography is a side hobby of mine. While my hobby might not apply to helping teams through change in a text book sense, sometimes I notice little things when looking through the lens and it just clicks for me… I snapped the following pics during the Fourth of July Parade […]

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We’re Only Human

Jul 11, 2012 No Comments

Tip #36: Consider How Your Change May Impact Existing Relationships Today’s post is a picture that tells a story of two ways one can view the impact of change on existing relationships. For clarity, it can help to think of your change as bringing about the end of something and the beginning of something new. […]

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Follow the Herd!

Jul 04, 2012 1 Comment

I’m a huge fan of Freakonomics. In their books, blogs, films and podcasts, co-authors Stephen Dubner and Steven Levitt regularly explore what they call “the hidden side of everything”. They research cool topics like aligning incentives to motivate behavior, proving or disproving causality and digging into data related to all matters of systems theory as […]

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Change Agent Tip #34: Fall in Line

Jun 28, 2012 1 Comment

There’s a time to fall in love and a time to fall in line. Sorry to put it so bluntly, but while some changes are perceived as being a good deal for everyone involved, sometimes change is needed for less-then-positive reasons. In the world of implementing change, the chances are good that you’ll see both […]

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Establish Team Ground Rules for Using eMail

May 30, 2012 3 Comments

Change Agent Tip #32 Over the past couple posts I’ve introduced several things Change Agents can do to take control of their individual email inboxes and increase their effectiveness with this critical communication tool. Another angle worth exploring to improve communication effectiveness is your team’s use of email. Today I’ll propose a set of ten […]

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Overcome EMail Overload

May 11, 2012 No Comments

Change Agent Tip #31 In my last article, I described methods for Change Agents to reclaim control of their overflowing inboxes by, among other things, setting aside dedicated slices of time each day to focus on handling email and using a 2-minute rule to knock out emails that are easy to answer. Click here to […]

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Resistance Is A Call To Action

May 01, 2012 No Comments

Change Agent Tip #29 Resistance is a very real force that works against your chances of successful change. Change Agents must not only recognize it – but actively address it or they may risk lukewarm adoption, or – in the worst case – total rejection of the change. In the first two posts of this […]

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Unwrapping Resistance to Change

Apr 20, 2012 No Comments

Change Agent Tip #28 Open expressions of resistance can make a Change Agent’s work nearly impossible. But before diving right into confronting resistance, I recommend Change Agents take a closer look at the potential motivations behind it. In my last post, I discussed how the changing price of raw cocoa on the world market may […]

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What I Learned From the Bunny

Apr 12, 2012 No Comments

Change Agent Tip #27: Look Under the Wrapper The Easter holiday season has just wrapped up. Last week was one of the peak periods of the year for chocolate sales. Store aisles and end caps were stacked high with bunnies, bars, baskets and all sizes and shapes of chocolate delights. Anyone who stuffed an Easter […]

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Change Can Mean Loss

Apr 04, 2012 4 Comments

Change Agent Tip #26 A wise man once told me that one reason people struggle with change is that it often means we’re going to lose something. It’s Personal: Consider the last time you were impacted by a significant change at work (or in life). You may have been asked to give up something in […]

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Listen First.

Mar 15, 2012 No Comments

 Change Agent Tip #25 One of my favorite parts of helping people deal with change is the chance I get to work with some incredibly talented leaders at all levels of my client organizations. One such leader had a great way of boiling complex behavioral expectations down to simple phrases that I like to call […]

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Culture Change Tip #24: Culture Change Is Hard Work!

Mar 10, 2012 No Comments

Changing your organization’s culture is a lot like recovering from an injury. Neither situation tends to get better on its own. It takes accurate diagnosis, the right prescription for recovery and diligent follow-through by both the healer and the patient. Meet My Doc: Doctor Patrick Osgood is a fantastic Orthopedic Surgeon with North Tahoe Orthopedics […]

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Culture Change Tip #23: Answer These 8 Questions

Mar 06, 2012 No Comments

Before you pull the trigger on your big culture change – consider answering a few simple questions… So far in this series, I’ve suggested a few ways that Change Agents can start the process of moving their culture in a specific positive direction. I started by recommending that they choose very carefully what elements of […]

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Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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