Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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Don’t Forget to Laugh

Dec 01, 2010 2 Comments

One of my favorite lines from the classic comedy movie Airplane takes place as passenger-turned-emergency pilot Ted Striker – who’s at a loss for how to land a damaged aircraft – begs another passenger Dr. Rumack for ideas: Ted Striker: Surely there must be something you can do. Dr. Rumack: I am doing everything I […]

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Tell Her About It!

Nov 24, 2010 3 Comments

Tomorrow is Thanksgiving Day in the States.  It’s a time to appreciate all of the great things we have and the wonderful people who surround us. Today’s post is about appreciating the people we work with. I let the music randomly shuffle on my iPod as I went for a run the other day… and […]

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Just the FAQs

Nov 19, 2010 3 Comments

There’s a classic line from the old television police drama Dragnet where Detective Sergeant Joe Friday (as played by Producer/Actor Jack Webb) tries to keep an eyewitness focused during the process of questioning.  He exhorts her to provide: “Just the facts Ma’am…” instead of rambling on or locking up in response to his questions. Joe […]

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Cool Your Cakes!

Nov 14, 2010 2 Comments

People, People, People!  Project Management would be so much easier if it were not for the challenge of managing people, right? Today’s article will focus on the human side as we wrap up a list of project management best practices I’ve learned from the kitchen. Context: The 1933 cookbook “All About Home Baking” suggested 6 […]

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I Didn’t Even Realize I Was Baking

Nov 10, 2010 3 Comments

As a part of rolling out big changes, I sometimes teach a series of workshops called Project Management-101. In the workshops, I help change teams understand and apply the most basic techniques of project management to reach their goals. One of the most refreshing things about helping people who are new to this field is […]

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Tech Time-Wasters

Nov 06, 2010 No Comments

Many Brits cheered new British Prime Minister David Cameron’s recent ban on cell phone use during cabinet meetings.  Cameron, who is an avid technophile himself, (his favorite cell phone game is reportedly Angry Birds) reasoned that the entire group would be more focused and would conduct the people’s business more quickly by paying full attention.  […]

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FTW: Giant Lessons Learned

Nov 03, 2010 No Comments

Fans of American Major League Baseball tuned in last Monday night to watch the San Francisco Giants win the World Series over the Texas Rangers. I like both teams and didn’t have a particular favorite in the contest, but I did grow to appreciate the Giants for how they got into the championship series and […]

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8 Big Rocks Part-II

Nov 01, 2010 No Comments

Today I’ll share the final four items on my list of Big Rocks that those in charge of making change happen should consider.  These ideas were inspired by the answers I received from members of a LinkedIn discussion forum when I asked this question: “What should you plan for when you’re in charge of making […]

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Soldier, Statesman, Leader

Oct 25, 2010 No Comments

Earlier I discussed two of my four favorite traits of former US Secretary of State and Four-Star Army General Colin Powell. The four traits I admired upon reading his autobiography were his humility, flexibility, raw leadership gifts and problem-solving skills. The fact that he used these skills consistently from the battlefield to the boardroom makes […]

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Four-Star Leadership

Oct 24, 2010 No Comments

A few years ago I read the autobiography of former US Secretary of State and former Chairman of the Joint Chiefs of Staff, Four-Star Army General Colin Powell. Agree or disagree with his politics, one cannot help but be struck by four compelling traits he has demonstrated in his public and private life: his humility, […]

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Keep Calm and Carry On

Oct 16, 2010 2 Comments

You may be familiar with an interesting little red book of quotes put out by Andrews McMeel Publishing a couple years ago called “Keep Calm and Carry On.”  The book’s familiar design and title are drawn from a poster that was created by the British Ministry of Information for British soldiers before World War II. […]

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Genius or Idiot?

Sep 25, 2010 No Comments

As I watched Director Oliver Stone talk about his new “Wall Street” movie this morning I could not help but be struck by how polarizing some public figures can be… (perhaps intentionally?) Within the last few days I’ve noticed these solid candidates for the Prince & Princess of Public Polarization for the week: Iranian President […]

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