Prepare for Politics and Trolls!

Aug 22, 2011 3 Comments

Most large-scale changes will at some point confront political resistance within some or all of the business units that make up the larger organization. The late, great American politician and House Speaker Tip O’Neill used to say: “All politics is local.” Hence, today’s post will offer advice on how to identify which of the five […]

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Change Agent Tip #7: Show a Little R-E-S-P-E-C-T!

Aug 15, 2011 1 Comment

In order to be effective as a Change Agent, it’s not only critical that we are viewed as being aware of how our change will impact a given stakeholder’s daily life. We also need to be seen as being empathetic to the stakeholder’s frame of reference. In the most effective Change Agent-to-Stakeholder relationships, this pattern […]

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Why People Resist Change

Aug 08, 2011 4 Comments

In my last post, I described a process Change Agents can use to gather preliminary data about the types of resistance they may expect to their change. As you follow through on the surveys, interviews and site visits as I described, you will start to amass a wealth of raw data. This data will contain […]

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Rooting Out Resistance to Change

Jul 31, 2011 3 Comments

Every change is subject to some level of resistance and stakeholders will express it in any number of ways. Instead of simply tolerating resistance or cowering in the face of it – Change Agents should seek out the loudest detractors and leverage the momentum they can provide. The first steps to converting negative resistance into […]

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Change Agent Tip #5: Celebrate Along the Way!

Jul 12, 2011 3 Comments

Some teams work for months or years to implement a change, then limp across the finish line burned out and ready to shut down. Others reminisce fondly about having been part of a great team that accomplished something significant. What sets the two apart? I would argue the one of the most critical factors in […]

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Change Agent Tip #4: Be Careful Driving the Bus

Jun 20, 2011 4 Comments

Sponsors and Change Agents often use a common metaphor when they encourage the targets of their change to “get on the bus before it leaves“. When it comes to helping people deal with change, the only outcomes worse than seeing stakeholders miss that bus could be seeing them get on the wrong bus or even […]

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Change Agent Tip #3: Engage Your Boss – and Their Boss

Jun 12, 2011 4 Comments

Most significant change initiatives show up on the radar of your organization’s leadership team at some point. The most effective changes are given executive sponsorship attention early in the planning stages. The classic disasters are noticed only when things go wrong. The best Change Agents aggressively verify Sponsorship all the way up the org chart. […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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7 Tips for Delivering a Great Presentation

Mar 27, 2011 1 Comment

Public speaking is always listed as one of the most feared challenges people face at work.  When implementing change, there is a good chance that those leading the effort will have to get in front of an audience from time to time and deliver presentations, so it’s a good idea to get good at this […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Free Amazon Gift Card Drawing

Jan 05, 2011 1 Comment

Thank You! As I mentioned in my South Dakota post a few days ago, I have been surprised and humbled by the positive response to this website over the first 6 months that it has been online.  I’ve met some great people and we’ve engaged in some terrific dialogue about the things that make change […]

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Give it a Rest!

Jan 03, 2011 1 Comment

Coming back to work after the long holiday break this morning was rough.  My vacation had been just long enough to fully unwind from what had been several months of non-stop work – but now I was ready to jump back into a challenging project.  So I set my alarm to wake up a bit […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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Rules, Rules, Rules

Dec 28, 2010 15 Comments

Anyone who’s participated on a project in a team setting has probably heard the term “ground rules” tossed around.  Sometime the term applies to a useful set of axioms that cooperative team members follow to guide their civil and productive interaction.  Sometimes it refers to a nice poster on the wall of all company conference […]

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Thank You South Dakota!

Dec 27, 2010 No Comments

Just a note of thanks to a pair of readers from Sioux Falls and Pukwana, South Dakota in the USA for stopping by theBigRocks.com this past week! Why It’s a Big Deal: That’s significant because with these two visits from the Mount Rushmore State, theBigRocks.com has now welcomed guests from all 50 US states plus […]

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