He Said – She Said – They Said – We Said

Jun 04, 2011 1 Comment

One of the more famous movie lines from the 1960’s comes from the Paul Newman classic “Cool Hand Luke”.  A road prison guard (played by the late, great character actor Strother Martin) addressed what he had just discovered to be the reason why a prisoner named Luke (played by Newman) keeps trying to escape: “What […]

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Smart Change Agent Tricks

Apr 26, 2011 No Comments

What can Change Agents do to have the maximum positive impact in their role? In my last post I introduced the idea that it can help to first realize that everyone on the team can positively influence successful change. In other words – everyone on the team is a Change Agent. There are also several […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Rules, Rules, Rules

Dec 28, 2010 15 Comments

Anyone who’s participated on a project in a team setting has probably heard the term “ground rules” tossed around.  Sometime the term applies to a useful set of axioms that cooperative team members follow to guide their civil and productive interaction.  Sometimes it refers to a nice poster on the wall of all company conference […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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Guidelines for Writing FAQs

Nov 20, 2010 2 Comments

Frequently Asked Questions  or “FAQ’s” can be a staple of communication during change. In yesterday’s post, I introduced a list of six common questions you can expect people to ask about almost any type of change.  I also shared several questions you can ask your team and your stakeholders to generate solid material for even […]

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Just the FAQs

Nov 19, 2010 3 Comments

There’s a classic line from the old television police drama Dragnet where Detective Sergeant Joe Friday (as played by Producer/Actor Jack Webb) tries to keep an eyewitness focused during the process of questioning.  He exhorts her to provide: “Just the facts Ma’am…” instead of rambling on or locking up in response to his questions. Joe […]

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Cool Your Cakes!

Nov 14, 2010 2 Comments

People, People, People!  Project Management would be so much easier if it were not for the challenge of managing people, right? Today’s article will focus on the human side as we wrap up a list of project management best practices I’ve learned from the kitchen. Context: The 1933 cookbook “All About Home Baking” suggested 6 […]

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Speaking @ ASUG Fall Focus in Orlando

Sep 12, 2010 No Comments

If you’re attending the upcoming SAP gathering called ASUG Fall Focus at the Swan & Dolphin Resort in Orlando, Florida –  I will be speaking on October 6th @ 1030.  Fall Focus is being held in parallel with the SAP Business Objects User’s Conference. I will be co-presenting with a client who is implementing SAP’s […]

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Success Factor #1: Alignment

Sep 09, 2010 5 Comments

Get on Track Early! Before tackling any significant change, it’s important that Change Leaders and Change Agents get on the same page about exactly what your change involves.   I call that alignment.  I use a simple set of questions to help my clients draw out the key elements of alignment. As you will see, the […]

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10 Reasons Change Efforts Fail

Sep 07, 2010 2 Comments

In contrast to my earlier article titled “10 Reasons Change Initiatives SUCCEED“… let’s approach the same challenge from the opposite side. This is Craig Mainprize. He’s a Senior Project Manager who’s currently leading an Organizational Change project for a group called NATS that provides air traffic control services to aircraft flying in UK airspace & […]

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