Change Can Mean Loss

Apr 04, 2012 4 Comments by

Change Agent Tip #26 A wise man once told me that one reason people struggle with change is that it often means we’re going to lose something. It’s Personal: Consider the last time you were impacted by a significant change at work (or in life). You may have been asked to give up something in […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Culture Change Tip #24: Culture Change Is Hard Work!

Mar 10, 2012 No Comments by

Changing your organization’s culture is a lot like recovering from an injury. Neither situation tends to get better on its own. It takes accurate diagnosis, the right prescription for recovery and diligent follow-through by both the healer and the patient. Meet My Doc: Doctor Patrick Osgood is a fantastic Orthopedic Surgeon with North Tahoe Orthopedics […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Culture Change Tip #23: Answer These 8 Questions

Mar 06, 2012 No Comments

Before you pull the trigger on your big culture change – consider answering a few simple questions… So far in this series, I’ve suggested a few ways that Change Agents can start the process of moving their culture in a specific positive direction. I started by recommending that they choose very carefully what elements of […]

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Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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Change Agent Tip #12: Don’t Let Buzzwords Get Lost in Translation

Oct 05, 2011 1 Comment

Every domain of expertise has it’s buzzwords. I have heard buzzword horror stories from Change Agents working in fields as wide-ranging as medicine, agriculture and technology.  They each described communication problems that arose from people assuming others understood what what was being said when they used what seemed like common terms. Here are a few […]

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Understanding What Makes People Tick

Sep 28, 2011 3 Comments

This is Wendy Appel. She’s one of the world’s foremost experts on a tool called the Enneagram which sheds light on people’s underlying core beliefs and motivations. Even more importantly, it can help people use this understanding to be more effective in nearly any setting that requires humans to interact. So What’s an Enneagram? The […]

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Change Agent Tip#11: Access Equals Impact

Sep 26, 2011 1 Comment

In this final post of a 4-part series, I’ll wrap up a recipe for change success based on the notion that Change Agents should treat their work like a project. The first three posts suggested you apply classic project management discipline to: … clearly define and manage change activities, … execute change adoption plans based […]

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Change Agent Tip #10: Change Agents Need Resources

Sep 15, 2011 2 Comments

In an earlier post, I advised Change Agents to treat their change like a project in order to give it the structure and discipline needed for successful execution.  I also described a set of four “must haves” for Change Agents to deliver these projects. The list of key ingredients in my recipe for change project […]

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Change Agent Tip #9: Leaders Need to Step Up

Sep 04, 2011 5 Comments

People often ask me the difference between “Change Management” and “Change Leadership”. In my last post, I answered the question with the old axiom: “You manage things and you lead people…”. I also listed some of the critical things (such as work activities, budgets and schedule dependencies) that Change Agents need to manage. Today I’ll […]

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Change Agent Tip #3: Engage Your Boss – and Their Boss

Jun 12, 2011 4 Comments

Most significant change initiatives show up on the radar of your organization’s leadership team at some point. The most effective changes are given executive sponsorship attention early in the planning stages. The classic disasters are noticed only when things go wrong. The best Change Agents aggressively verify Sponsorship all the way up the org chart. […]

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Change Agent Tip #2: Communicate Using Multiple Channels

Jun 08, 2011 No Comments

Change Agents seeking to plant key messages about their change in the minds of stakeholders must compete with a growing cacophony of information being fed to their target audience. A great way to be heard is to deliver consistent, clear messages using many different channels.Here’s a short list of stakeholder channels I’ve seen or used […]

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He Said – She Said – They Said – We Said

Jun 04, 2011 1 Comment

One of the more famous movie lines from the 1960’s comes from the Paul Newman classic “Cool Hand Luke”.  A road prison guard (played by the late, great character actor Strother Martin) addressed what he had just discovered to be the reason why a prisoner named Luke (played by Newman) keeps trying to escape: “What […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Give it a Rest!

Jan 03, 2011 1 Comment

Coming back to work after the long holiday break this morning was rough.  My vacation had been just long enough to fully unwind from what had been several months of non-stop work – but now I was ready to jump back into a challenging project.  So I set my alarm to wake up a bit […]

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