Culture Change Tip #23: Answer These 8 Questions

Mar 06, 2012 No Comments by

Before you pull the trigger on your big culture change – consider answering a few simple questions… So far in this series, I’ve suggested a few ways that Change Agents can start the process of moving their culture in a specific positive direction. I started by recommending that they choose very carefully what elements of […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment by

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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Steve Jobs: The Ultimate Change Agent

Oct 05, 2011 No Comments

This world lost the ultimate Change Agent yesterday when Steve Jobs passed away. I’m completely enamored with Apple products but I’m even more of a fan of the man who dreamed many of them up. In honor of his genius, here are 20 of my my favorite quotes from a true master in the Art […]

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Understanding What Makes People Tick

Sep 28, 2011 3 Comments

This is Wendy Appel. She’s one of the world’s foremost experts on a tool called the Enneagram which sheds light on people’s underlying core beliefs and motivations. Even more importantly, it can help people use this understanding to be more effective in nearly any setting that requires humans to interact. So What’s an Enneagram? The […]

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Change Agent Tip #10: Change Agents Need Resources

Sep 15, 2011 2 Comments

In an earlier post, I advised Change Agents to treat their change like a project in order to give it the structure and discipline needed for successful execution.  I also described a set of four “must haves” for Change Agents to deliver these projects. The list of key ingredients in my recipe for change project […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Six Rules for Communication

Feb 06, 2011 3 Comments

Those guiding organizational change spend a good deal of their time helping people communicate.  Sometimes a communicator’s best intentions can go awry if they ignore a few simple rules for communication effectiveness.  Today I will offer six basic rules that you should consider when sending out messages to large groups of stakeholders. Here’s my short […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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Shoot or Dish the Rock?

Dec 05, 2010 1 Comment

Shoot or Dish the Rock? That’s the question facing every basketball player each time they touch the ball. I love to watch basketball – especially at the college level where the athletes are talented enough to dazzle us yet still inexperienced enough to make crushing mistakes on a national television stage. And what’s the most […]

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It Takes the Best to Make the Best

Nov 12, 2010 No Comments

Today I’ll continue walking through a list of six project management rules that I started a couple days ago. These maxims are based on a collection of “rules for baking” which I discovered in my batter-&-splatter-stained copy of the 1933 General Foods Cookbook called “All About Home Baking“. Wednesday’s rule was “Be Orderly“. PM’s can […]

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