Rooting Out Resistance to Change

Jul 31, 2011 3 Comments

Every change is subject to some level of resistance and stakeholders will express it in any number of ways. Instead of simply tolerating resistance or cowering in the face of it – Change Agents should seek out the loudest detractors and leverage the momentum they can provide. The first steps to converting negative resistance into […]

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Change Agent Tip #4: Be Careful Driving the Bus

Jun 20, 2011 4 Comments

Sponsors and Change Agents often use a common metaphor when they encourage the targets of their change to “get on the bus before it leaves“. When it comes to helping people deal with change, the only outcomes worse than seeing stakeholders miss that bus could be seeing them get on the wrong bus or even […]

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Change Agent Tip #3: Engage Your Boss – and Their Boss

Jun 12, 2011 4 Comments

Most significant change initiatives show up on the radar of your organization’s leadership team at some point. The most effective changes are given executive sponsorship attention early in the planning stages. The classic disasters are noticed only when things go wrong. The best Change Agents aggressively verify Sponsorship all the way up the org chart. […]

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Change Agent Tip #2: Communicate Using Multiple Channels

Jun 08, 2011 No Comments

Change Agents seeking to plant key messages about their change in the minds of stakeholders must compete with a growing cacophony of information being fed to their target audience. A great way to be heard is to deliver consistent, clear messages using many different channels.Here’s a short list of stakeholder channels I’ve seen or used […]

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Change Agent Tip #1 – Define Your Change

Jun 06, 2011 No Comments

It may seem like an obvious thing to do, but many organizations begin rolling out big changes with no clear definition of what they’re changing or who needs to know about it. Here are a few pointers on how to effectively define your change: Write it Down: Capture the definition of your change in writing. […]

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He Said – She Said – They Said – We Said

Jun 04, 2011 1 Comment

One of the more famous movie lines from the 1960’s comes from the Paul Newman classic “Cool Hand Luke”.  A road prison guard (played by the late, great character actor Strother Martin) addressed what he had just discovered to be the reason why a prisoner named Luke (played by Newman) keeps trying to escape: “What […]

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Smart Change Agent Tricks

Apr 26, 2011 No Comments

What can Change Agents do to have the maximum positive impact in their role? In my last post I introduced the idea that it can help to first realize that everyone on the team can positively influence successful change. In other words – everyone on the team is a Change Agent. There are also several […]

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Breaking the Deadlock

Apr 10, 2011 2 Comments

Change Agents can learn a lot about what not to do when negotiating by studying the actions of our US Congress over the past few weeks. Their cliff-hanging, economy-threatening, bad-mouthing lack of progress brought the government to within a couple hours of a shutdown. In my last post I listed a few of the negative […]

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Making Online Meetings More Effective

Feb 20, 2011 No Comments

Over the past couple posts, I have shared best practices that teams can use when they participate in virtual meetings.  For the uninitiated, virtual meetings involve one or more attendees participating from a distance. Participants typically use a web connection to share materials and a teleconference line for audio. I started by describing the key […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Free Amazon Gift Card Drawing

Jan 05, 2011 1 Comment

Thank You! As I mentioned in my South Dakota post a few days ago, I have been surprised and humbled by the positive response to this website over the first 6 months that it has been online.  I’ve met some great people and we’ve engaged in some terrific dialogue about the things that make change […]

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Rules, Rules, Rules

Dec 28, 2010 15 Comments

Anyone who’s participated on a project in a team setting has probably heard the term “ground rules” tossed around.  Sometime the term applies to a useful set of axioms that cooperative team members follow to guide their civil and productive interaction.  Sometimes it refers to a nice poster on the wall of all company conference […]

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Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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