Listen First.

Mar 15, 2012 No Comments

 Change Agent Tip #25 One of my favorite parts of helping people deal with change is the chance I get to work with some incredibly talented leaders at all levels of my client organizations. One such leader had a great way of boiling complex behavioral expectations down to simple phrases that I like to call […]

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Culture Change Tip #24: Culture Change Is Hard Work!

Mar 10, 2012 No Comments

Changing your organization’s culture is a lot like recovering from an injury. Neither situation tends to get better on its own. It takes accurate diagnosis, the right prescription for recovery and diligent follow-through by both the healer and the patient. Meet My Doc: Doctor Patrick Osgood is a fantastic Orthopedic Surgeon with North Tahoe Orthopedics […]

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Culture Change Tip #23: Answer These 8 Questions

Mar 06, 2012 No Comments

Before you pull the trigger on your big culture change – consider answering a few simple questions… So far in this series, I’ve suggested a few ways that Change Agents can start the process of moving their culture in a specific positive direction. I started by recommending that they choose very carefully what elements of […]

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Tip #21: For Culture Change: Choose Your Battles Wisely!

Jan 23, 2012 1 Comment

I love college basketball. My favorite team is my alma mater, the University of Illinois Fighting Illini. Coach Bruce Weber’s over-achievers had just clawed their way into the Top 25 this past week only to lose to a feisty Penn State squad. While the loss was tough for me to watch, I did hear a […]

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Change Agent Tip #20: Accentuate the Positive!

Jan 15, 2012 No Comments

Most of us have heard the old adage “Change is Good“. As regular readers of this blog know, I don’t completely agree with that cliche.  After guiding changes for dozens of clients and tens of thousands of stakeholders, my version of the cliche reads more like this: “Good change is good and bad change is […]

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Change Agent Tip #17: A Recipe for Readiness

Nov 20, 2011 1 Comment

It’s Thanksgiving week and like many Americans, we’ll be cooking up a huge feast with turkey and all the fixings at our house.  As I think about that once-per-year process of browning the perfect bird, I’m reminded of how much better the results turn out when I follow a recipe …and how some of my […]

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Change Agent Tip #13: Know When to Say When

Oct 08, 2011 4 Comments

I watched New Jersey Governor Chris Christie’s big press conference the other day. For those who missed it, the popular politician announced that in spite of heavy pressure to run, he would not be a candidate for President of the United States in 2012. The Bottom Line: He summed up his decision by saying: “Now […]

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Steve Jobs: The Ultimate Change Agent

Oct 05, 2011 No Comments

This world lost the ultimate Change Agent yesterday when Steve Jobs passed away. I’m completely enamored with Apple products but I’m even more of a fan of the man who dreamed many of them up. In honor of his genius, here are 20 of my my favorite quotes from a true master in the Art […]

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Change Agent Tip #12: Don’t Let Buzzwords Get Lost in Translation

Oct 05, 2011 1 Comment

Every domain of expertise has it’s buzzwords. I have heard buzzword horror stories from Change Agents working in fields as wide-ranging as medicine, agriculture and technology.  They each described communication problems that arose from people assuming others understood what what was being said when they used what seemed like common terms. Here are a few […]

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Understanding What Makes People Tick

Sep 28, 2011 3 Comments

This is Wendy Appel. She’s one of the world’s foremost experts on a tool called the Enneagram which sheds light on people’s underlying core beliefs and motivations. Even more importantly, it can help people use this understanding to be more effective in nearly any setting that requires humans to interact. So What’s an Enneagram? The […]

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Change Agent Tip#11: Access Equals Impact

Sep 26, 2011 1 Comment

In this final post of a 4-part series, I’ll wrap up a recipe for change success based on the notion that Change Agents should treat their work like a project. The first three posts suggested you apply classic project management discipline to: … clearly define and manage change activities, … execute change adoption plans based […]

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Change Agent Tip #10: Change Agents Need Resources

Sep 15, 2011 2 Comments

In an earlier post, I advised Change Agents to treat their change like a project in order to give it the structure and discipline needed for successful execution.  I also described a set of four “must haves” for Change Agents to deliver these projects. The list of key ingredients in my recipe for change project […]

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Change Agent Tip #9: Leaders Need to Step Up

Sep 04, 2011 5 Comments

People often ask me the difference between “Change Management” and “Change Leadership”. In my last post, I answered the question with the old axiom: “You manage things and you lead people…”. I also listed some of the critical things (such as work activities, budgets and schedule dependencies) that Change Agents need to manage. Today I’ll […]

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Change Agent Tip #8: Know What to Manage

Aug 27, 2011 1 Comment

When it comes to driving significant change in an organization, the old paradigm “…you manage things and you lead people…” is fairly accurate and surprisingly useful. Today’s tip covers how to recognize which elements of a Change Agent’s work are best addressed by management techniques. My next post will address the elements that require Change […]

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Prepare for Politics and Trolls!

Aug 22, 2011 3 Comments

Most large-scale changes will at some point confront political resistance within some or all of the business units that make up the larger organization. The late, great American politician and House Speaker Tip O’Neill used to say: “All politics is local.” Hence, today’s post will offer advice on how to identify which of the five […]

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Change Agent Tip #7: Show a Little R-E-S-P-E-C-T!

Aug 15, 2011 1 Comment

In order to be effective as a Change Agent, it’s not only critical that we are viewed as being aware of how our change will impact a given stakeholder’s daily life. We also need to be seen as being empathetic to the stakeholder’s frame of reference. In the most effective Change Agent-to-Stakeholder relationships, this pattern […]

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Why People Resist Change

Aug 08, 2011 4 Comments

In my last post, I described a process Change Agents can use to gather preliminary data about the types of resistance they may expect to their change. As you follow through on the surveys, interviews and site visits as I described, you will start to amass a wealth of raw data. This data will contain […]

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