Archive for Stakeholder Readiness

Sponsorship of Change

Dec 23, 2010 2 Comments by

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics, Uncategorized & Other Fun Stuff Read more

Dissecting Disaster

Dec 21, 2010 2 Comments by

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

Change Agent Skills, Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Keep ‘Em in the Loop!

Dec 16, 2010 No Comments

One of the biggest challenges faced by project leaders and their teams can be keeping all of their stakeholders “in the loop”.  This is true of all projects – but it’s especially critical for teams involved in guiding change, since any loss of continuity can have a negative impact on your shared goal of change […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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What Would Joe Friday Do?

Nov 21, 2010 1 Comment

I encourage Change Leaders to use Frequently Asked Questions (FAQ’s) as a great way to pass along concise, accurate answers to their stakeholders’ most common questions. As I’ve shared over the past few days, FAQ’s have some great advantages: they’re inexpensive, easy to distribute and easy to target in the direction of potential resistance to […]

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Guidelines for Writing FAQs

Nov 20, 2010 2 Comments

Frequently Asked Questions  or “FAQ’s” can be a staple of communication during change. In yesterday’s post, I introduced a list of six common questions you can expect people to ask about almost any type of change.  I also shared several questions you can ask your team and your stakeholders to generate solid material for even […]

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Just the FAQs

Nov 19, 2010 3 Comments

There’s a classic line from the old television police drama Dragnet where Detective Sergeant Joe Friday (as played by Producer/Actor Jack Webb) tries to keep an eyewitness focused during the process of questioning.  He exhorts her to provide: “Just the facts Ma’am…” instead of rambling on or locking up in response to his questions. Joe […]

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8 Big Rocks Part-II

Nov 01, 2010 No Comments

Today I’ll share the final four items on my list of Big Rocks that those in charge of making change happen should consider.  These ideas were inspired by the answers I received from members of a LinkedIn discussion forum when I asked this question: “What should you plan for when you’re in charge of making […]

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8 Big Rocks

Oct 31, 2010 2 Comments

A few weeks ago I posted the following question on a LinkedIn discussion forum for the group “Organizational Change Practitioners“: “What should you plan for when you’re in charge of making change happen?” I  received back a wealth of great responses from the group and this week’s first couple posts are inspired by their useful […]

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Rockin’ the Vote for Change!

Oct 27, 2010 No Comments

It’s election time in the US. We’re being inundated with TV advertisements and billboards claiming that the world will quickly turn around if we’d just vote correctly – and the world may end if we mess it up. Since I live in Florida, a.k.a. “the land of close elections and hanging chad“, you can imagine […]

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In The Arena

Oct 07, 2010 No Comments

One of my favorite quotes of all time is attributed to US President Theodore Roosevelt. “Teddy” spoke directly to Change Leaders, Change Agents and Receivers of Change when he said the following at the Sorbonne in Paris on April 23, 1910: “It is not the critic who counts; not the man who points out how […]

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Critical Success Factors for SAP SRM

Oct 07, 2010 1 Comment

As promised, today’s post is a summary of the material I co-presented with a client today at the America’s SAP User’s Group (ASUG) Fall Focus in Orlando.  We talked about some of the most important things to consider when implementing SAP’s Supplier Relationship Management (SRM), but these critical success factors could be applied to almost […]

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Resistance is Futile (except when it works)

Sep 19, 2010 No Comments

I hear the term “resistance” a lot when helping clients implement change.  Not surprisingly, I hear it more from those at the top who are trying to make the change happen – than from those in the field who are allegedly practicing resistance… Reminds me of the famous (and obvious) plot line of Star Trek: […]

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Speaking @ ASUG Fall Focus in Orlando

Sep 12, 2010 No Comments

If you’re attending the upcoming SAP gathering called ASUG Fall Focus at the Swan & Dolphin Resort in Orlando, Florida –  I will be speaking on October 6th @ 1030.  Fall Focus is being held in parallel with the SAP Business Objects User’s Conference. I will be co-presenting with a client who is implementing SAP’s […]

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10 Reasons Change Efforts Fail

Sep 07, 2010 2 Comments

In contrast to my earlier article titled “10 Reasons Change Initiatives SUCCEED“… let’s approach the same challenge from the opposite side. This is Craig Mainprize. He’s a Senior Project Manager who’s currently leading an Organizational Change project for a group called NATS that provides air traffic control services to aircraft flying in UK airspace & […]

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