Archive for Change Communication

Listening Cycles

Jan 30, 2011 1 Comment by

Studies have claimed that the average person has thousands of advertisements thrown in front of their eyes and ears each day.  Most people get dozens if not hundreds of emails per day.  Add to that the signs, billboards, newsletters and announcements and you have a cacophony of messages vying for people’s attention. With all of […]

Change Communication, Change Execution, Change Leadership, Stakeholder Readiness, Team Dynamics Read more

Action Items

Jan 24, 2011 1 Comment by

Big change initiatives can usually benefit from taking advantage of a project management best practice called “action items”. In their simplest form, action items are an on-going, ad-hoc “to-do list” of smaller tasks that need to be addressed in order to maintain project momentum. In my last post I listing my first five tips for […]

Change Agent Skills, Change Communication, Change Execution, Team Dynamics Read more

3-2-1… Action!

Jan 22, 2011 No Comments

I’m on a plane heading for an all-day alignment workshop with a new client.  We’re going to hash through dozens of questions, generate a bunch of answers and hopefully resolve an untold number of ambiguities over the course of our dialogue. But since this meeting will be the first time that most of the team […]

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8 Ways to Deal with Resistance to Change

Jan 16, 2011 7 Comments

Resistance happens. Even with Change Agents. In fact, you’re setting your change initiative up for failure if your strongest supporters are blindly “selling it” without having thought through their own concerns or those of your stakeholders. In my last post, I told the story of traveling home this past week using an e-Boarding Pass for […]

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Now Boarding: Resistance

Jan 14, 2011 1 Comment

I’m a change agent.  I help my clients discover the change agents inside their organizations and build their skills to affect change. But that doesn’t mean I always dive willingly into change myself.  Case in point… The other day I flew from Minneapolis to Orlando on a business trip. This was my boarding pass: The […]

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Shoffee Picks a Win-Win When

Jan 08, 2011 5 Comments

Q: When is the perfect time for a business to introduce a major change? A: There is no perfect time. But you can choose an optimal time based on your internal & external business cycles and the expectations of your customers. One Great Cup of Joe I had a great customer experience recently with the […]

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Making Ground Rules Stick

Dec 31, 2010 3 Comments

In an earlier post I shared some effective ground rules that your team can use to get along and be productive.  I’m sure many of you have more good team guidelines that have worked for you – and I’d encourage you to agree on a similar list when you kick off your next team project. […]

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Rules, Rules, Rules

Dec 28, 2010 15 Comments

Anyone who’s participated on a project in a team setting has probably heard the term “ground rules” tossed around.  Sometime the term applies to a useful set of axioms that cooperative team members follow to guide their civil and productive interaction.  Sometimes it refers to a nice poster on the wall of all company conference […]

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Of Sacred Cows and Left-Hand Turns

Dec 26, 2010 4 Comments

What myth is blocking your team from realizing breakthrough innovation? This month’s issue of Fortune magazine contains an interesting interview with Bob Stoffel, a Senior Vice President of UPS. One of the most fascinating things he discusses in the interview is the now-famous no-left-turn rule that all UPS drivers follow. Here’s how it works: UPS […]

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Sponsorship of Change

Dec 23, 2010 2 Comments

Today’s post is a question regarding sponsorship of change: What’s the most important thing a Change Sponsor can do to ensure a change is successful? As always, vote early and often… and don’t hesitate to comment and forward the link to others. -Steve

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Dissecting Disaster

Dec 21, 2010 2 Comments

I read a great article on ZDNet which recapped lessons that organizations can learn from the recent SAP implementation disaster in Marin County, California.  I also listened in on a very good web seminar a while back on the same topic that was hosted by an ERP consulting company called Panorama. A quick note before […]

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A Place to Go to Stay In the Know

Dec 19, 2010 1 Comment

In my last article, I extolled the virtues of using a team website to keep everyone on your team in the loop.  But exactly what information should be kept on a team website? What’s critical and what’s just “nice to have”? These are the topics of today’s post. What’s It All About? There are dozens […]

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Keep ‘Em in the Loop!

Dec 16, 2010 No Comments

One of the biggest challenges faced by project leaders and their teams can be keeping all of their stakeholders “in the loop”.  This is true of all projects – but it’s especially critical for teams involved in guiding change, since any loss of continuity can have a negative impact on your shared goal of change […]

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Leading Through the Curve

Dec 12, 2010 3 Comments

In my last post I introduced a concept called the Change Adoption Curve that many Organizational Change Management experts use to illustrate the cycle people tend to go through as they adapt to change. I listed several assumptions about the curve that you should watch for when using it. Today I’ll address how you can […]

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The Change Curve

Dec 08, 2010 10 Comments

One of the more useful concepts that has come out of the formal study of Organizational Change Management is the simple idea that people go through a predictable cycle as they adopt or reject a change. By anticipating how people will go through this transition, a Change Agent can help stakeholders by giving them what […]

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Don’t Forget to Laugh

Dec 01, 2010 2 Comments

One of my favorite lines from the classic comedy movie Airplane takes place as passenger-turned-emergency pilot Ted Striker – who’s at a loss for how to land a damaged aircraft – begs another passenger Dr. Rumack for ideas: Ted Striker: Surely there must be something you can do. Dr. Rumack: I am doing everything I […]

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What Would Joe Friday Do?

Nov 21, 2010 1 Comment

I encourage Change Leaders to use Frequently Asked Questions (FAQ’s) as a great way to pass along concise, accurate answers to their stakeholders’ most common questions. As I’ve shared over the past few days, FAQ’s have some great advantages: they’re inexpensive, easy to distribute and easy to target in the direction of potential resistance to […]

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