Archive for Change Communication

Guidelines for Writing FAQs

Nov 20, 2010 2 Comments by

Frequently Asked Questions  or “FAQ’s” can be a staple of communication during change. In yesterday’s post, I introduced a list of six common questions you can expect people to ask about almost any type of change.  I also shared several questions you can ask your team and your stakeholders to generate solid material for even […]

Change Agent Skills, Change Communication, Change Execution, Stakeholder Readiness Read more

Just the FAQs

Nov 19, 2010 3 Comments by

There’s a classic line from the old television police drama Dragnet where Detective Sergeant Joe Friday (as played by Producer/Actor Jack Webb) tries to keep an eyewitness focused during the process of questioning.  He exhorts her to provide: “Just the facts Ma’am…” instead of rambling on or locking up in response to his questions. Joe […]

Change Agent Skills, Change Communication, Change Execution, Stakeholder Readiness Read more

Cool Your Cakes!

Nov 14, 2010 2 Comments

People, People, People!  Project Management would be so much easier if it were not for the challenge of managing people, right? Today’s article will focus on the human side as we wrap up a list of project management best practices I’ve learned from the kitchen. Context: The 1933 cookbook “All About Home Baking” suggested 6 […]

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It Takes the Best to Make the Best

Nov 12, 2010 No Comments

Today I’ll continue walking through a list of six project management rules that I started a couple days ago. These maxims are based on a collection of “rules for baking” which I discovered in my batter-&-splatter-stained copy of the 1933 General Foods Cookbook called “All About Home Baking“. Wednesday’s rule was “Be Orderly“. PM’s can […]

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Tools to Make or Break the Baking of a Cake

Nov 11, 2010 No Comments

Yesterday I introduced the first of six project management tips drawn from a list of baking advice I found in one of my favorite old references: a 1933 General Foods Cookbook called “All About Home Baking“.  I use this list when teaching a series of workshops I call PM-101 to illustrate how effective project management […]

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I Didn’t Even Realize I Was Baking

Nov 10, 2010 3 Comments

As a part of rolling out big changes, I sometimes teach a series of workshops called Project Management-101. In the workshops, I help change teams understand and apply the most basic techniques of project management to reach their goals. One of the most refreshing things about helping people who are new to this field is […]

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Tech Time-Wasters

Nov 06, 2010 No Comments

Many Brits cheered new British Prime Minister David Cameron’s recent ban on cell phone use during cabinet meetings.  Cameron, who is an avid technophile himself, (his favorite cell phone game is reportedly Angry Birds) reasoned that the entire group would be more focused and would conduct the people’s business more quickly by paying full attention.  […]

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8 Big Rocks Part-II

Nov 01, 2010 No Comments

Today I’ll share the final four items on my list of Big Rocks that those in charge of making change happen should consider.  These ideas were inspired by the answers I received from members of a LinkedIn discussion forum when I asked this question: “What should you plan for when you’re in charge of making […]

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8 Big Rocks

Oct 31, 2010 2 Comments

A few weeks ago I posted the following question on a LinkedIn discussion forum for the group “Organizational Change Practitioners“: “What should you plan for when you’re in charge of making change happen?” I  received back a wealth of great responses from the group and this week’s first couple posts are inspired by their useful […]

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Rockin’ the Vote for Change!

Oct 27, 2010 No Comments

It’s election time in the US. We’re being inundated with TV advertisements and billboards claiming that the world will quickly turn around if we’d just vote correctly – and the world may end if we mess it up. Since I live in Florida, a.k.a. “the land of close elections and hanging chad“, you can imagine […]

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Soldier, Statesman, Leader

Oct 25, 2010 No Comments

Earlier I discussed two of my four favorite traits of former US Secretary of State and Four-Star Army General Colin Powell. The four traits I admired upon reading his autobiography were his humility, flexibility, raw leadership gifts and problem-solving skills. The fact that he used these skills consistently from the battlefield to the boardroom makes […]

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Keep Calm and Carry On

Oct 16, 2010 2 Comments

You may be familiar with an interesting little red book of quotes put out by Andrews McMeel Publishing a couple years ago called “Keep Calm and Carry On.”  The book’s familiar design and title are drawn from a poster that was created by the British Ministry of Information for British soldiers before World War II. […]

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Chilean Miracle

Oct 15, 2010 3 Comments

Watching the Chilean miners being pulled up from a dark, hot hole nearly a half-mile underground made me think of a few lessons we can learn about teamwork: Take charge and sharpen your definition of success. For the miners it was simple: survive to be rescued.  For those at the surface it was simple: build […]

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Don’t Out-Kick Your Coverage!

Oct 11, 2010 No Comments

This is my son Ben:  He’s an SQL programmer and he brought up a cool sports analogy the other day that really applies to the leadership role in team dynamics – especially the scenario where a “new boss” is asked to take over a team or a project.  As we talked, Ben brought up the […]

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In The Arena

Oct 07, 2010 No Comments

One of my favorite quotes of all time is attributed to US President Theodore Roosevelt. “Teddy” spoke directly to Change Leaders, Change Agents and Receivers of Change when he said the following at the Sorbonne in Paris on April 23, 1910: “It is not the critic who counts; not the man who points out how […]

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Critical Success Factors for SAP SRM

Oct 07, 2010 1 Comment

As promised, today’s post is a summary of the material I co-presented with a client today at the America’s SAP User’s Group (ASUG) Fall Focus in Orlando.  We talked about some of the most important things to consider when implementing SAP’s Supplier Relationship Management (SRM), but these critical success factors could be applied to almost […]

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No Plan, Epic Fail

Sep 29, 2010 No Comments

One common thread I’ve seen in many organizational change disasters is the utter lack of a PLAN to guide the work.  In an earlier article, I laid out common reasons that Organizational Change Management (OCM) initiatives fail and this risk is right at the top of that list. There’s an old project management adage that […]

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